Cookies & Website Privacy Policy

Privacy is a serious matter and Enviral respects that.

Here you can see our privacy and cookies policies.

Our website address is and you can find our social media links and email on the footer of our website. Our privacy policy can be shared here:

In a snapshot, here’s the personal data we collect and why we collect it.


We use 3 types of cookies on our site, necessary cookies to maintain our sites functionality, analytics cookies to help us monitor and improve our site (we do this by see things like the countries of people entering our site or how long they spend on a certain blog) and customisations cookies to give you a more custom experience on our site and on social media.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites, like embedded YouTube channels, may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.



As we’ve mentioned above, we use Google Analytics and social media analytics to show how our users interact with Enviral’s sites.


Social Media Pixels

We do have a range of social media remarketing options to show you interesting Enviral content when we release it. For example, we may advertise a relative blog we’ve written to users who’ve visited our site in the past month.


Who we share your data with

We don’t share your data with any third party sites. On a rare chance (like a competition) we will only share your information once contacted and you’ve given consent.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


What data breach procedures we have in place

We will let you know straight away if we have had a security issue with our CRM. If we don’t know about the security issue with our CRM then we can’t let you know, but with constant monitoring industry standard servers, we do all we can to protect this information.



Enviral is not liable for our client’s data protection procedures and any issues relating to GDPR. We have signed contracts with our clients to protect ourselves from any issues relating to their security breaches, inappropriately used or lost data. 

Please let us know if you need any more information. 

Privacy Policy Updated: April 2020.


In more depth you can discover our cookies policy and website privacy policy:

Cookies policy

We use cookies on our website. You’ll find a notice about this on our homepage as well, which also links back to this policy.

If you use this website after we’ve displayed the notice to you, we will treat this as your consent to our use of cookies for the purposes that we’ve explained below in our policy.

We last updated our policy on April 27, 2020.

1. Information about cookies

A cookie is a small text file that is placed onto your computer (or other electronic device) when you access our website.

There are 4 different types of cookies:

  • Strictly-necessary cookies (required for the website to run). These allow you to do things like log in securely.
  • Performance cookies (which measure how many visitors use our site, which pages they visit and how they interact with the site). These help us to improve our website.
  • Functionality cookies (which remember specific visitor’s preferences for the way they use our site, e.g. language settings or font size).
  • Targeting/advertising cookies (these collect information about individual visitors that enable us, or third parties, to provide relevant advertisements to those who have visited our site)

Our website may use each type of cookie in order to:

  • Make your online experience more efficient and enjoyable
  • Improve our services
  • Recognise you whenever you visit this website and distinguish you from other users of our site
  • Obtain information about your preferences and use of our site
  • Provide you with advertising that is tailored to your interests
  • Carry out research and data analysis to help us to improve our content and services and to better understand our customer preferences and interests

Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.

We have set out specific details of the cookies we use on our site in section 4 below.

2. Third-party cookies

Like many other websites, third parties may also set cookies on our website. These third parties are responsible for the cookies they set on our site and we have no control over them. For further information on how their cookies policies work, please visit their websites.

3. Managing cookies

You can manage cookies yourself.

You can set your web browser to refuse cookies, delete cookies, or to alert you when cookies are being sent.

You will need to visit the web browser’s site to manage, but for ease we have provided links to popular browsers below:

  • Google Chrome:
  • Microsoft Firefox:
  • Microsoft Internet Explorer:
  • Apple Safari:

For further information about cookies and how to manage or disable them please go to:

Please also note that if you change/block cookies then:

  • some parts of our website may not function properly or as well as they otherwise might;
  • changes will apply across all websites that you visit (unless you choose to block cookies only from particular websites); and
  • the settlings that you change will only apply on the device on which you change the settings and will not apply across all other devices that you use.

4. Specific details

We have set out in the table below details of each of the cookies on our site, a description of what they do and, where relevant, external links that provide more information about them:

Cookie Name Description External Information (if relevant)
Google Analytics We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:
Social Media Pixels We use pixels on social platforms such as Facebook and Instagram to keep customers up to date with Enviral LTD across social media. The pixel collects data that helps us track conversions, optimise advertisements, help build audiences and allows us to re-market and advertise to a customer for 365 days who has taken some kind of action on Enviral LTD’s website and, or social media platforms. Facebook’s privacy and consent policy is available at:


Website privacy notice

We are Enviral LTD. We’re a company registered in England and Wales with company number 11142459, whose
registered address is at 86-90 Paul Street, London, United Kingdom, EC2A 4NE. In this privacy notice, we will refer to
ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold and use about
you, as explained in this notice.

You can get hold of us in any of the following ways:

  • by phoning us on 0203 872 2356 ;
  • by emailing us at; or
  • by writing to us at Enviral LTD, Cigar Factory, 127-131 Raleigh Rd, Bristol, BS3 1QU .

We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is
designed to inform you about how we collect personal information about you and how we use that personal
information. You should read this privacy notice carefully so that you know and can understand why and how we use
the personal information we collect and hold about you.

We do not have a data protection officer, but if you have any questions about this privacy notice or issues arising from
it, you should contact Joss Ford – CEO, who is responsible for matters relating to data protection at our organisation,
including any matters in this privacy notice. You can contact them using the details set out above.
We may update this privacy notice from time to time. This version was last updated on April 27, 2020.

1. Key definitions

1.1. The key terms that we use throughout this privacy notice are defined below, for ease:

1.2. Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how
personal information is collected and stored and how it is used.

1.3. Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in
relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be
the hosting of a site containing personal data, for example, or providing an email-marketing service that facilitates
mass distribution of marketing material to a Data Controller’s customer base.)

1.4. Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal
information’ means any information from which a living individual can be identified. It does not apply to information that
has been anonymised.

1.5. Special Information – certain very sensitive personal information requires extra protection under data protection
law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and
similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and
biometric information.

2. Details of personal information that we collect and hold about you

2.1. Set out below are the general categories and in each case the types of personal information that we collect, use
and hold about you:

General Category Types of Personal Data in that category

  • Identity information: This is information relating to your identity such as your name (including any previous names and any titles that you use), gender, marital status and date of birth
  • Contact information: This is information relating to your contact details such as email address, addresses, telephone numbers
  • Survey information: This is information that we have collected from you or that you have provided to us in respect of surveys and feedback
  • Marketing information: This is information relating to your marketing and communications preferences
  • Website, Device and Technical Information: This is information about your use of our website and
    technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device
    and other information we receive about your device)
  • Usage Information: This is information about how you use our website and services
  • Aggregated Information: This is information such as statistical or demographic information for any purpose. Aggregated information may be acquired from your identity information but this is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Information to determine the percentage of users accessing a particular website feature. However, if we combine the Aggregated Information with your personal information so that it can directly or indirectly identify you, we treat the combined information as personal information which will be used in accordance with this privacy notice.

3. Details of special information that we collect and hold about you

3.1. Special information is explained in section 1 above. We do not collect or hold any special information about you.

3.2. We do not collect information from you relating to criminal convictions or offences.

4. Details of how and why we use personal information

4.1. We are only able to use your personal information for certain legal reasons set out in data protection law. There
are legal reasons under data protection law other than those listed below; but, in most cases, we will use your
personal information for the following legal reasons:

Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with

Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a
third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights,
freedoms or interests;

Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal
obligation by which we are bound; and

Consent Reason: this is where you have given us your consent to use your personal information for a specific
reason or specific reasons.

4.2. So that we are able to provide you with marketing services & communications, we will need your personal
information. If you do not provide us with the required personal information, we may be prevented from supplying the
marketing services & communications to you.

4.3. It is important that you keep your personal information up to date. If any of your personal information changes,
please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying
the marketing services & communications to you.

4.4. Where we rely on consent for a specific purpose as the legal reason for processing your personal information,
you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your
consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you
withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose,
unless we have another legal reason for processing your personal information – in which case, we will confirm that
reason to you.

4.5. We have explained below the different purposes for which we use your personal information and, in each case,
the legal reason(s) allowing us to use your personal information. Please also note the following:

a. if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information,
we have also explained what that legitimate interest is; and

b. for some of the purposes, we may have listed more than one legal reason on which we can use your personal
information, because the legal reason may be different in different circumstances. If you need confirmation of
the specific legal reason that we are relying on to use your personal data for that purpose, please contact us
using the contact details set out at the start of this privacy notice.

Purpose Legal Reason(s) for using the personal information:

  • To enrol you as a customer: Contract Reason, Legitimate Interests Reason (in order to [offer you other goods, services and/or digital content which helps us to develop our business)
  • To improve the goods, services, and/or digital content that we supply: Legitimate Interests Reason (in order to improve the goods, services, and/or digital content for future customers and to grow our business)
  • To recommend and send communications to you about services, and/or digital content (newsletters) that you may
    be interested in. More details about marketing are set out in section 11 below: Legitimate Interests Reason (in order to grow our business), Consent Reason
  • To understand how customers and visitors to our website use the website and interact with it via data analysis: Legitimate Interests Reason (to improve and grow our business, including our website, and to understand our customer’s needs, desires and requirements)
  • To enable you to participate in a sustainability or environmental campaign (such as the Climate Optimist
    campaign): Legitimate Interests Reason (to help promote sustainability and to study how participants in surveys or
    campaigns use our website), Consent Reason
  • To enable record and store your image and likeness in a video interview on sustainability issues for use on social
    media channels: Contract Reason

4.6. Sometimes we may anonymise personal information so that you can no longer be identified from it and use this
for our own purposes. In addition, sometimes we may use some of your personal information together with other
people’s personal information to give us statistical information for our own purposes. Because this is grouped together
with other personal information and you are not identifiable from that combined data we are able to use this.

4.7. Under data protection laws, we can only use your personal information for the purposes we have told you about,
unless we consider that the new purpose is compatible with the purpose(s) we told you about. If we want to use your
personal information for a different purpose that we do not think is compatible with the purpose(s) we told you about,
then we will contact you to explain this and what legal reason is in place to allow us to do this.

5. Details of how we collect personal information and special information

5.1. We usually collect Identity Information, Contact Information, Survey Information, Marketing Information, directly
from you when you fill out a form, survey or questionnaire, contact us by email, telephone, in writing or otherwise. This
includes the personal information that you provide to us when you subscribe to our mailing list enter a competition or

5.2. We may receive some of your personal information from third parties or publicly available sources. This includes:
Website, Device and Technical Information from third parties such as analytics providers (like Google)

5.3. We may also receive Website, Device and Technical Information automatically from technologies such as cookies
that are installed on our website. To find out more about these please see our cookie policy, which is available on our

6. Details about who personal Information may be shared with

6.1. We do not sell or trade any of the personal information that you have provided to us.

7. Details about transfers to countries outside of the EEA

7.1. We do not transfer your personal information outside of the EEA.

8. Details about how long we will hold your personal information

8.1. We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the
purposes for which we collected the personal information (see section 4 above) and whether we are under any legal
obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons).
We may also need to keep personal information in case of any legal claims , including in relation to any guarantees or
warranties that we have provided with the services digital content.

8.2. You can contact us (using the details at the beginning of this notice) to request a copy of our retention policy,
which sets out how long different types of personal data will be kept for.

9. Your rights under data protection law

9.1. Under data protection laws, you have certain rights in relation to your personal information, as follows:

Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the
personal information that we hold about you. We must also provide you with certain other information in
response to these requests to help you understand how your personal information is being used.

Right to correction: this is the right to request that any incorrect personal data is corrected and that any
incomplete personal data is completed.

Right to erasure: (this is often called the ‘right to be forgotten’).This right only applies in certain circumstances.
Where it does apply, you have the right to request us to erase all of your personal information.

Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have
the right to request us to restrict the processing of your personal information.

Right to data portability: this right allows you to request us to transfer your personal information to someone

Right to object: you have the right to object to us processing your personal information for direct marketing
purposes. You also have the right to object to us processing personal information where our legal reason for
doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular
situation that means that you want to object to us processing your personal information. In certain
circumstances, you have the right to object to processing where such processing consists of profiling (including
profiling for direct marketing).

9.2. In addition to the rights set out in section 9.1, where we rely on consent as the legal reason for using your
personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.5.

9.3. If you want to exercise any of the above rights in relation to your personal information, please contact us using the
details set out at the beginning of this notice. If you do make a request, then please note:
we may need certain information from you so that we can verify your identity;
we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
if your request is unfounded or excessive, then we may refuse to deal with your request.

10. Marketing

10.1. You may receive marketing from us about similar goods and services, where either you have consented to this,
or we have another legal reason by which we can contact you for marketing purposes.

10.2. However, we will give you the opportunity to manage how or if we market to you. In any email that we send to
you, we provide a link to either unsubscribe or opt out, or to change your marketing preferences. To change your
marketing preferences, and/or to request that we stop processing your personal information for marketing purposes,
you can always contact us on the details set out at the beginning of this notice.

10.3. If you do request that we stop marketing to you, this will not prevent us from sending communications to you that
are not to do with marketing (for example in relation to services digital content that you have purchased from us).

10.4. We do not pass your personal information on to any third parties for marketing purposes.

11. Complaints

11.1. If you are unhappy about the way that we have handled or used your personal information, you have the right to
complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).
Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our
handling or use of your personal information, so that we have the opportunity to discuss this with you and to take
steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

12. Third-party websites
Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the
third-party website. Those third-party websites may collect personal information from you and you will need to check
their privacy notices to understand how your personal information is collected and used by them.